Terms & Conditions
These terms apply to orders delivered to a country of the European Union. Those orders are sold by Best Immune International sp. z o.o. and sent from Poland. Orders delivered to the United Kingdom, and anywhere else, are sold by Best Immune International Ltd under its own terms. The checkout shows which company your order is with before you pay.
1. Who we are
1.1 The seller is Best Immune International sp. z o.o., ul. Krakowska 14, 33-100 Tarnów, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0001085419, kept by Sąd Rejonowy dla Krakowa-Śródmieścia w Krakowie, XII Wydział Gospodarczy KRS; NIP 8733294533, VAT ID PL8733294533, REGON 527644583; represented by Jerry Cohen ("we", "us").
1.2 You can reach us by email at kontakt@bestimmuneint.pl or by phone on +48 881 596 736, Monday to Friday, 09:00 to 17:00 (Polish time), or by post at the address above.
2. Words used here
- Shop: this online shop, in all its languages.
- Customer: a person, company or organisation buying in the Shop.
- Consumer: a customer who is a natural person buying for purposes not directly connected with their business or profession. A sole trader buying for their business has the same protection where the purchase is not of a professional nature for them (Art. 385⁵ of the Polish Civil Code, Art. 38a of the Polish Consumer Rights Act).
- Product: a food supplement or other item offered in the Shop.
3. Orders and the contract
3.1 You can order at any time through the Shop. An account is optional: you can also order as a guest.
3.2 Before you place the order, the checkout shows the products, their total price including VAT, the delivery cost, the payment method and which company your order is with. You place the order with the final order button.
3.3 The contract is made when we confirm your order by email. The confirmation lists what you ordered, the total paid and how to withdraw. The contract is concluded in the language of the Shop you ordered in (English, German, Polish, Italian or Spanish).
3.4 By placing an order you agree to receive the emails needed for it: the order confirmation, payment and delivery updates and, if you use it, the handling of a return or complaint. These are not marketing messages.
4. Prices and payment
4.1 All prices include VAT. Delivery costs are shown before you order (see the Delivery Information page) and added to the total. Prices are shown in the currency you choose in the Shop; the total you pay is the one shown at checkout.
4.2 The payment methods offered for your order are shown at checkout. They can include card, Apple Pay and Google Pay, handled by Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland); PayPal, handled by PayPal (Europe) S.à r.l. et Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg); and bank transfer to our account.
4.3 We send an order once the payment has reached us.
5. Delivery
5.1 We deliver to the EU countries listed on the Delivery Information page. Orders are sent from Poland, usually within one working day of payment.
5.2 Usual delivery times from dispatch: Poland 1 to 3 working days, other EU countries 3 to 5 working days. These times come from the carriers and can be longer for reasons outside our control.
5.3 If you choose a parcel locker, you pick the locker at checkout. It is passed to the carrier and cannot be changed once the parcel has been sent.
5.4 The products become yours once we have received full payment. The risk passes to you when the products are delivered to you or to a person you name (other than the carrier).
6. Repeat orders
6.1 If you choose a repeat order, we send the same items every 1, 2 or 3 months, as you chose, and take payment from the card you used on each delivery date. We email you three days before each delivery.
6.2 Until then you can skip a delivery, pause, change how often it comes or cancel, free of charge, from the link in our emails or in your account under Repeat orders. Each paid delivery is a separate order, and your rights under clauses 7 and 8 apply to it as to any other order.
7. Your right to withdraw (14 days by law, 30 days with us)
7.1 As a consumer you may withdraw from the contract without giving a reason within 14 days of receiving the products (Art. 27 of the Polish Consumer Rights Act; EU Directive 2011/83/EU). We extend this to 30 days from receipt, on the same terms.
7.2 To withdraw, tell us clearly: by email to kontakt@bestimmuneint.pl, through the Returns form in the Shop, by post, or with the model withdrawal form on the Cancellation page. Using the form is optional.
7.3 Send the products back to our returns address (Best Immune International, ul. Olszewskiego 20, 64-100 Leszno, Poland) without undue delay and no later than 14 days after telling us. If you change your mind, you pay the direct cost of sending them back. If a product is faulty, wrong or damaged in transit, we pay: email us first and we send you a return label.
7.4 We refund everything you paid, including delivery at the cheapest standard option we offer, within 14 days of receiving your withdrawal, using the payment method you used, at no cost to you. We may wait until the products are back with us or you have shown that you sent them, whichever is first. We charge nothing for accepting a return.
7.5 The right to withdraw does not apply to supplements whose protective seal has been opened after delivery, because they cannot be returned for health or hygiene reasons (Art. 38(1)(5) of the Polish Consumer Rights Act). You are liable for any loss in value caused by handling the products beyond what is needed to see what they are.
8. Complaints: when something is wrong
8.1 We are responsible to consumers for products that do not conform with the contract, under Art. 43a and following of the Polish Consumer Rights Act, if the lack of conformity shows within two years of delivery (or longer where the law of the country you live in gives you more).
8.2 Email kontakt@bestimmuneint.pl or write to us with your order number, what is wrong (a photo helps) and what you would like: a replacement, a price reduction or a refund. We answer within 14 days; if we do not, the complaint counts as accepted.
9. Our products
9.1 Our products are food supplements, not medicines. They do not replace a varied, balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose, keep them out of reach of young children and read the label before use. If you are pregnant, breastfeeding, taking medication or under medical care, ask your doctor first.
9.2 Pictures may differ slightly from the product (for example the label design of a newer batch). The label on the product you receive is the one that applies.
10. Account, reviews and reward points
10.1 An account is free and you can close it at any time by emailing us. Keep your password to yourself.
10.2 Reviews must be about the product and your own experience, without unlawful or offensive content. We check reviews before they appear and may decline ones that break this rule. Reviews in other languages may be shown with an automatic translation, marked as such, with the original one tap away.
10.3 Reward points have no cash value. They can be used as a discount on later orders in the Shop, as your account explains.
10.4 Promotions and discount codes come with their own conditions, shown with the offer. Unless the offer says so, they cannot be combined.
11. Out-of-court dispute resolution
As a consumer you may use out-of-court complaint and redress procedures. As we are established in Poland, these are run by the Polish Trade Inspection (Inspekcja Handlowa) and the municipal and district consumer ombudsmen; details at uokik.gov.pl. Consumers in other EU countries can also ask their national European Consumer Centre for help. Using these procedures is voluntary.
12. Personal data
How we use your personal data is set out in the Privacy Policy.
13. Final provisions
13.1 Polish law applies, in particular the Civil Code and the Consumer Rights Act of 30 May 2014. If you are a consumer living in another EU country, this choice does not take away the protection given to you by the mandatory laws of that country.
13.2 We may change these terms for good reason (for example a change in the law or in how the Shop works). Changes apply from publication and never to orders placed before them.