Cancellation
These rules apply to orders delivered to a country of the European Union, sold by Best Immune International sp. z o.o.
30 days to change your mind
You can withdraw from your order within 30 days of receiving it, without giving a reason. The law gives you 14 days (Art. 27 of the Polish Consumer Rights Act; EU Directive 2011/83/EU); we give you 30, on the same terms.
How to withdraw
- Email kontakt@bestimmuneint.pl with your order number, or
- use the Returns form in the shop, or
- send us the model form below, by email or by post.
A clear message is enough; you do not have to use the form.
Sending the products back
Please email us before you send anything, so we can match the parcel to your order. Send the products, within 14 days of telling us, to:
Best Immune International
ul. Olszewskiego 20
64-100 Leszno
Poland
If you changed your mind, you pay the cost of sending them back. If something is faulty, wrong or damaged in transit, we pay: tell us first and we send you a return label. We charge nothing for accepting a return.
Your refund
We refund everything you paid, including delivery at the cheapest standard option, within 14 days of hearing from you, by the payment method you used. We may wait until the products are back with us or you have shown that you sent them.
What cannot be returned
For health and hygiene reasons, supplements whose protective seal has been opened cannot be returned (Art. 38(1)(5) of the Polish Consumer Rights Act). Please send products back complete and unused.
Something wrong with your order?
That is not a withdrawal but a complaint: we are responsible for products that do not conform with the contract for two years from delivery. Email kontakt@bestimmuneint.pl or call +48 881 596 736 (Monday to Friday, 09:00 to 17:00, Polish time) with your order number, what is wrong (a photo helps) and what you would like: a replacement, a price reduction or a refund. We answer within 14 days; if we do not, the complaint counts as accepted.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
To: Best Immune International sp. z o.o., ul. Krakowska 14, 33-100 Tarnów, Poland, kontakt@bestimmuneint.pl
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.